Refund policy

Refund Policy

Last updated: August 7, 2026

FURIOSO mockups sells downloadable digital products. Due to the nature of digital files, purchases are generally final and non-refundable once the download has started.

Digital products

Once a digital product has been downloaded, it cannot be returned in the same way as a physical product. We are also unable to verify that downloaded files have been permanently deleted or will not be used or distributed.

For this reason, refunds are not provided after a download has started, except where the product is defective, materially different from its description or otherwise required by applicable law.

Right of withdrawal

Where applicable law provides a right to cancel a digital purchase, you may lose that right once the delivery or download of the digital content begins, provided that you have expressly consented to immediate delivery and acknowledged the loss of your right of withdrawal.

If you have not downloaded the product, please contact us as soon as possible. We will review the order and determine whether cancellation is still available.

When a refund may be considered

Please contact us if:

  • You were charged more than once for the same purchase.

  • The downloaded file is corrupted or technically defective and we cannot provide a working replacement.

  • The product is materially different from its description on the product page.

  • You cannot access the purchased files and we are unable to resolve the issue.

We may first offer technical assistance, a replacement file or another reasonable solution. If the problem cannot be resolved, a full or partial refund may be issued.

When refunds are not available

Refunds are not provided for:

  • Changes of mind after downloading the product.

  • Products that are no longer needed or suitable for a project.

  • Failure to read the product description, technical specifications or license terms before purchasing.

  • Software incompatibility when the required software or file format was clearly stated.

  • Lack of the necessary software knowledge or technical skills.

  • Finding an alternative product after completing the purchase.

  • Selecting the wrong license after downloading the files.

If you selected the wrong license but have not downloaded the product, contact us before accessing the files and we will do our best to help.

Requesting support or a refund

Email info@furiosomockups.com with:

  • Your order number.

  • The email address used for the purchase.

  • A clear description of the issue.

  • Screenshots or other relevant information, when applicable.

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits any mandatory consumer rights that apply under the laws of your country.