FAQ & Support

FAQ & SUPPORT

Everything you need to know about purchasing, downloading and using FURIOSO mockups.

Still need help? Email us at info@furiosomockups.com and include your order number, the product name and a brief description of the issue.

ORDERS & DOWNLOADS

What am I purchasing?

FURIOSO offers downloadable Adobe Photoshop mockups in PSD format. Our mockups let you present your designs in realistic settings without producing and photographing the physical object.

No physical product will be shipped.

How will I receive my files?

Once your payment has been confirmed, you will receive an email containing your download link. Depending on your customer account settings, the files may also be available from your account.

I haven’t received my download email. What should I do?

Please check your spam or promotions folder and make sure that the email address entered during checkout is correct.

If the email still hasn’t arrived after a few minutes, contact us at info@furiosomockups.com with your order number.

Why is my downloaded file incomplete or corrupted?

This can happen if the internet connection is interrupted during the download. Please try downloading the file again using a stable connection and, if necessary, a different browser.

Make sure your device has enough available storage and does not go into sleep mode during the download. If the problem continues, contact us and we will help you access the file.

PRODUCTS & SOFTWARE

What software do I need?

Our mockups are supplied as PSD files and are intended for use with Adobe Photoshop. Please check the technical specifications on each product page before purchasing.

How do I edit a mockup?

Open the PSD file in Adobe Photoshop and locate the relevant Smart Object layer. Open the Smart Object, place your design inside it, save the changes and return to the main mockup file.

Some products may include additional instructions or editable settings.

Are fonts, photographs or designs shown in the previews included?

Only the files specifically listed under the product’s technical specifications are included. Designs, logos, fonts and other artwork shown for demonstration purposes are not included unless expressly stated.

LICENSES & USAGE

Which license should I choose?

Choose your license according to the intended use and the number of people who need access to the editable PSD file:

Portfolio is intended for personal portfolios and self-promotion. Client work, commercial use and paid advertising are not permitted.

Commercial is intended for freelancers, small studios and independent brands, with access for teams of up to 5 people.

Commercial+ is intended for agencies, growing studios and larger brand campaigns, with access for teams of up to 50 people.

Please visit our Licenses page for the complete comparison.

How long does my license last?

All FURIOSO licenses are perpetual for the purchased mockup, provided that its use continues to comply with the selected license terms.

Can I share the PSD file with a client or another designer?

Access to the editable file is limited to the number of people permitted by the purchased license. The original PSD file may not be resold, redistributed, sublicensed or made available as a downloadable resource.

You may deliver the final exported images to your clients when client work is permitted by your license.

Can I use the mockup in more than one project?

Usage depends on the license selected for that particular product. Please review the full license comparison before using a mockup in multiple commercial projects or campaigns.

Can I upgrade my license?

Please email info@furiosomockups.com with your order number and the license you would like to obtain. We will explain the available options.

Do you offer an Enterprise License?

Yes. If your team has more than 50 people or your intended use exceeds the Commercial+ limits, contact us for an Enterprise License.

PAYMENTS & REFUNDS

What payment methods do you accept?

The payment methods currently available for your location will be displayed securely during checkout.

Can I get a refund?

Because our products are digital files, purchases cannot normally be returned or refunded once the files have been delivered or downloaded.

If a file is defective, incomplete or inaccessible, contact us and we will help resolve the issue. Please read our Refund Policy for complete information.

Can I request an invoice?

Your order confirmation contains the details of your purchase. If you require additional billing documentation, email us with your order number and billing information.